Privacy Policy

Three promises

We will never sell what you share with us. Not to data brokers. Not to ad networks. Not to anyone who calls themselves a “partner.” There is no version of this business where the things you tell us become a product somebody else buys.

We will never let it become public. Not in a leak we should have prevented. Not in a feed. Not on a page somewhere outside our walls. The whole point of telling us is that you don’t want it broadcast, and we treat that as the job.

We will never feed it to somebody else’s AI. Your story will not become training data for a general-purpose model that lives outside Law.AI. The conversations you have with us are not raw material for someone else’s product.

What we do with what you share

We use it to make Law.AI work better for you. Better lawyer matches. Smarter follow-ups. Answers and content that are actually relevant to the situation you’re in, instead of a generic stream that ignores it.

We use it to connect you to the right lawyer. When you ask to be matched, the lawyer you choose to engage receives what you’ve agreed to share with them — the situation you want help with. Not a transcript of everything you’ve ever asked us.

That’s the list. If we ever want to use what you share for something else, we will tell you about it here first, and you will get to decide whether you’re comfortable with it.

What we don’t do

We don’t share what you share with us — with anyone other than the lawyer you choose to engage.

We don’t sell, broker, rent, or trade your information. To anyone. Ever. There is no exception, no “except for marketing partners,” no carve-out for an acquirer who is interested in the data more than the company.

We don’t use your conversations to train any AI that operates outside our walls.

The necessary housekeeping

Some of this is required reading by law. We’ve kept it short.

What we collect. The things you give us (your name, your contact details, the situation you’re asking about) and the ordinary things every website’s servers see (your IP, the pages you visit, the times you visit them). We use the second category to run the site and to keep it safe from abuse, not to build a profile of you.

How long we keep it. Account information for as long as your account is active, plus a reasonable window after. Server logs for around 90 days unless we’re investigating something. Payment records for as long as the law requires. If you ask us to delete something, we delete it from production promptly and from backups in the ordinary course of rotation.

Cookies. We use them to keep you signed in and to remember your preferences. You can disable them; most of the site will still work.

Security. Encryption in transit. Encryption at rest for sensitive fields. Least-privilege access. No service on the internet is perfectly secure; if something ever goes wrong, we will tell you what happened and what we’re doing about it.

Where it lives. Our infrastructure is primarily in the United States. If you’re reaching us from elsewhere, your information will be processed in the US, with appropriate safeguards where the law requires them.

Your rights

Ask us what we have about you, and we’ll tell you in plain English and give you a copy. Ask us to fix it, and we’ll fix it. Ask us to delete it, and we’ll delete it — unless a specific law requires us to keep a specific record (tax records of payments, for example), in which case we’ll tell you what we have to keep and why.

If you are a California resident, you have the rights the CCPA and CPRA give you — to know, to delete, to correct, and to opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not sell or share personal information as those terms are defined under California law. To exercise any of these rights, email privacy@law.ai with “California request” in the subject line.

If you are in the EEA, the UK, or Switzerland, you have the rights GDPR and UK GDPR give you — access, correction, deletion, restriction, portability, and the right to object. Our lawful bases are: running your account, legitimate interests in operating and protecting the site, complying with the law, and (where required) your consent. You also have the right to complain to your supervisory authority.

We do not knowingly collect information from children under 13 (or under 16 where that is the relevant age). If you believe a child has provided us information, email privacy@law.ai and we will delete it.

When this changes

If our practices change, this page changes first. We don’t back-date it. If a change is meaningful — something different in what we share, what we keep, or what we let anyone do with what you’ve shared — we’ll update the date at the top and, where we have a way to reach you and the change is material, we’ll tell you directly.

Talk to us

Questions, requests, complaints, or anything that doesn’t look right: privacy@law.ai.

General support: support@law.ai.